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Experts of Experience

From Salesforce•Produced by Mission.org•Hosted on simplecast.com
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
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Experts of Experience podcast cover
Category
BusinessManagementMarketingNewsBusiness News
Show format
Interview
Episode count106 since

Earlier episodes

  • The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)1 h 10 minE101
  • The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)1 h 10 minE101
  • The Real Reason Your Customer Experience Is Broken (And It's Not What You Think)1 h 10 minE100
  • Why Data-Ready Companies Are Winning at AI54 minE100
  • Why Data-Ready Companies Are Winning at AI54 minE99
Tags
#brand loyalty#voice of customer#brandloyalty#customersupport#crm#customer advocacy#customer engagement#customer centricity#nps#customer complaints#customer expectations#customer journey

The Data

AudienceB2B - businesses
PublishesEvery two weeks
Typical episode59 min
Ad insertionDynamic (simplecast.com)
Production styleIn-house production - with existing content team
Websitehttps://mission.org/experts-of-experience/
LanguageEnglish

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