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[Un]Churned – The No. 1 Podcast for Customer Retention

From UpdateAI•Produced by In-house•Hosted on anchor.fm

If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact.

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Earlier episodes

How Salesforce Cut Customer Attrition From 20% to 8% ft. Michael MarguglioOct 17, 202639 minE187
"We Will Die": Why QuotaPath Is Betting Everything on AI-Native Services ft. AJ Bruno (QuotaPath)Oct 7, 202627 minE213
Can AI Really Manage Your Entire Renewal Book? ft. Grant Clarke (Gainsight))Sep 30, 202635 minE212
Notion's Outcomes Architects on Why Today's CSMs Are BuildersSep 23, 202642 minE211
Owning Retention & Standardizing CS Across 17 Acquisitions ft. Rebecca Nerad (Advantive)Sep 16, 202633 minE210