The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, &amp; build institutional knowledge. The CS &amp; BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team.

Unchurned, and the CS&amp;BS series, are presented by UpdateAI - https://update.ai/

&lt;p&gt;#updateai #customersuccess #saas #business&lt;/p&gt; 
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&lt;p&gt;Brett Queener, Managing Director at Bonfire Ventures joins Kristi Faltorusso &amp;amp; Josh Schachter to shed light on the challenges faced by startups, the significance of customer success, and the transformative impact of AI in the industry. Brett shares insights from his extensive experience being on 15 boards, highlighting the critical role of board meetings and the need for a dedicated customer person in the early stages of a company. &lt;/p&gt; 
&lt;p&gt;As the discussion unfolds, Brett emphasizes the significance of understanding product fit, customer needs, and the economic sustainability of customer success resources. From the impact of AI on customer success roles to the future of SaaS, tune into uncover the true worth of CS. &lt;/p&gt; 
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&lt;p&gt;Timestamps&lt;/p&gt; 
&lt;p&gt;0:00 - Preview &amp;amp; Intro&lt;/p&gt; 
&lt;p&gt;4:50 - The first CS hire&lt;/p&gt; 
&lt;p&gt;7:25 - The product is a vision&lt;/p&gt; 
&lt;p&gt;10:25 - The founders don&amp;#39;t know&lt;/p&gt; 
&lt;p&gt;13:15 - CSMs &amp;amp; leaders - LISTEN!!!&lt;/p&gt; 
&lt;p&gt;17:46 - Should CSMs be responsible for upsells, cross-sells &amp;amp; renewals?&lt;/p&gt; 
&lt;p&gt;26:06 - We shouldn&amp;#39;t give revenue to CS&lt;/p&gt; 
&lt;p&gt;29:20 - AI &amp;amp; SaaS helps you do your job&lt;/p&gt; 
&lt;p&gt;37:37 - The need for onboarding&lt;/p&gt; 
&lt;p&gt;41:16 - Solve the pains of the customer&lt;/p&gt; 
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&lt;p&gt;___________________________&lt;/p&gt; 
&lt;p&gt;👉 Follow the podcast &lt;/p&gt; 
&lt;p&gt;Youtube: &lt;a href=&quot;https://youtu.be/JprAz-o-dWk&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferer&quot;&gt;https://youtu.be/JprAz-o-dWk&lt;/a&gt;&lt;/p&gt; 
&lt;p&gt;Apple Podcast: &lt;a href=&quot;https://apple.co/3dfWXmD&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferer&quot;&gt;https://apple.co/3dfWXmD&lt;/a&gt;&lt;/p&gt; 
&lt;p&gt; Spotify: &lt;a href=&quot;https://spoti.fi/3KD3Ehl&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferer&quot;&gt;https://spoti.fi/3KD3Ehl&lt;/a&gt;&lt;/p&gt; 
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&lt;p&gt;👉 Connect with the guest&lt;/p&gt; 
&lt;p&gt;Brett Queener: &lt;a href=&quot;https://www.linkedin.com/in/brettqueener/&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferer&quot;&gt;https://www.linkedin.com/in/brettqueener/&lt;/a&gt;&lt;/p&gt; 
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&lt;p&gt;👉 Connect with hosts&lt;/p&gt; 
&lt;p&gt;Jon Johnson: &lt;a href=&quot;https://www.linkedin.com/in/jonwilliamjohnson/&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferer&quot;&gt;https://www.linkedin.com/in/jonwilliamjohnson/&lt;/a&gt;&lt;/p&gt; 
&lt;p&gt;Kristi Faltorusso: &lt;a href=&quot;https://www.linkedin.com/in/kristiserrano/&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferer&quot;&gt;https://www.linkedin.com/in/kristiserrano/&lt;/a&gt;&lt;/p&gt; 
&lt;p&gt;Josh Schachter: &lt;a href=&quot;https://www.linkedin.com/in/jschachter/&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferer&quot;&gt;https://www.linkedin.com/in/jschachter/&lt;/a&gt;&lt;/p&gt; 
&lt;p&gt;&lt;br&gt;&lt;/p&gt; 
&lt;p&gt;&lt;br&gt;&lt;/p&gt; 
&lt;p&gt;👉 Sign up for ⁠UpdateAI⁠ - the only Zoom virtual assistant for customer-facing teams.&lt;/p&gt; 
&lt;p&gt;👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at &lt;a href=&quot;⁠https://blog.update.ai/⁠&quot; target=&quot;_blank&quot; rel=&quot;noopener noreferer&quot;&gt;⁠https://blog.update.ai/⁠&lt;/a&gt;&lt;/p&gt; 
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&lt;p&gt;______________________________________&lt;/p&gt; 
&lt;p&gt;Unchurned is presented by UpdateAI&lt;/p&gt; 
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&lt;p&gt;About UpdateAI&lt;/p&gt; 
&lt;p&gt;At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early &amp;amp; growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.&lt;/p&gt;

Unchurned - The No. 1 podcast for Customer Success

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