
      <p>On Inside Intercom you'll hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.</p>
    

<br />
        &lt;p&gt;In this episode of The Ticket podcast, we explore the research conducted by Intercom on providing a remarkable customer experience with Senior Product Researcher Lynsey Duncan. Joining Lynsey are Bobby Stapleton, Senior Director, Human Support and Declan Ivory, VP, Customer Support to discuss the key findings including the importance of problem ownership, where customers value companies that take ownership of their issues and work towards resolving them. The conversation also touches on the role of AI in delivering a remarkable experience and the need for continuous improvement and measurement of customer experience.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Watch this episode on YouTube: https://www.youtube.com/watch?v=cXv3JpKU71c&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Follow the people:&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/in/decivory/&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/in/bobbystapleton/&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/in/lynseyduncan/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Newsletters:&lt;/p&gt;&lt;p&gt;Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter&lt;/p&gt;&lt;p&gt;Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that&#039;s changing in the age of AI.&lt;/p&gt;&lt;p&gt;https://inter.com/productpodcast&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Say hi on 👋&lt;/p&gt;&lt;p&gt;Twitter: https://twitter.com/intercom&lt;/p&gt;&lt;p&gt;LinkedIn: https://www.linkedin.com/company/intercom/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot&lt;/p&gt;&lt;p&gt;www.intercom.com&lt;/p&gt;&lt;p&gt;See Privacy Policy at &lt;a href=&quot;https://art19.com/privacy&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;https://art19.com/privacy&lt;/a&gt; and California Privacy Notice at &lt;a href=&quot;https://art19.com/privacy#do-not-sell-my-info&quot; rel=&quot;noopener noreferrer&quot; target=&quot;_blank&quot;&gt;https://art19.com/privacy#do-not-sell-my-info&lt;/a&gt;.&lt;/p&gt;<br />
      

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

The Data