Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business.On the Conversations with Zendesk podcast, we explore trends in customer experience and share what Zendesk is developing for you. We will be talking about messaging channels, the power of self-service, integrations, conversational CRM, AI and no-code. Like and subscribe to receive new episodes every other week. Visit&nbsp;<a href="http://www.zendesk.com/blog" rel="noopener noreferrer" target="_blank">www.zendesk.com/blog</a>&nbsp;for updates, bonus content, and more.

&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;On this episode, we’re joined by &lt;/span&gt;&lt;a href=&quot;https://www.linkedin.com/in/akouts/&quot; target=&quot;_blank&quot; style=&quot;background-color: transparent; color: rgb(17, 85, 204);&quot;&gt;Alexander Kouts&lt;/a&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;, CEO of &lt;/span&gt;&lt;a href=&quot;https://www.linkedin.com/company/indigovern/&quot; target=&quot;_blank&quot; style=&quot;background-color: transparent; color: rgb(17, 85, 204);&quot;&gt;Indigov&lt;/a&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;. Alexander shares his mission to bring private sector efficiency to the public sector, using technology to improve engagement between elected officials and their constituents.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong style=&quot;background-color: transparent;&quot;&gt;Key Takeaways:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(02:00) Alexander’s background and how he started Indigov.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(04:36) Challenges faced by government agencies in communicating with the public.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(07:12) Indigov’s success in reducing response times from 80 days to less than eight hours.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(08:48) Utilizing Zendesk to streamline communication processes.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(11:24) The importance of empathy in customer service and AI.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(14:00) Security and regulatory considerations in applying AI in government.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(16:36) Future potential of AI in government services.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(19:12) Successful implementations and positive outcomes from Indigov’s work.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(21:48) AI’s impact on the relationship between constituents and government.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;(24:24) Responsible use of AI in government services.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong style=&quot;background-color: transparent;&quot;&gt;Resources Mentioned:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;https://www.linkedin.com/in/akouts/&quot; target=&quot;_blank&quot; style=&quot;background-color: transparent; color: rgb(17, 85, 204);&quot;&gt;Alexander Kouts&lt;/a&gt; - https://www.linkedin.com/in/akouts/&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;https://event.zendeskai-summit.com/&quot; target=&quot;_blank&quot; style=&quot;background-color: transparent; color: rgb(17, 85, 204);&quot;&gt;Zendesk AI Summit&lt;/a&gt; - https://event.zendeskai-summit.com/&lt;/p&gt;&lt;p&gt;&lt;a href=&quot;https://indigov.com/&quot; target=&quot;_blank&quot; style=&quot;background-color: transparent; color: rgb(17, 85, 204);&quot;&gt;Indigov&lt;/a&gt; - https://indigov.com/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;Sign up for a free trial at&lt;/span&gt;&lt;a href=&quot;https://zendesk.com&quot; target=&quot;_blank&quot; style=&quot;background-color: transparent; color: rgb(17, 85, 204);&quot;&gt; Zendesk.com&lt;/a&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent;&quot;&gt;#CX #CustomerService #CustomerExperience #AI&lt;/span&gt;&lt;/p&gt;

Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience

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