Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business.

&lt;p&gt;CSRs are the frontline employees of most home service businesses. &lt;br&gt;&lt;br&gt;That’s why &lt;a href=&quot;https://www.linkedin.com/in/ralph-johnson-8900a058/&quot;&gt;Ralph Johnson&lt;/a&gt;, VP of Client Solutions at&lt;a href=&quot;https://callpointusa.com/&quot;&gt; CallPoint&lt;/a&gt;, believes that owner-operators should make a concerted effort to give them the tools they need to succeed. &lt;br&gt;&lt;br&gt;You’re already spending marketing dollars to bring in calls — shouldn’t you equip and train your people to handle them?&lt;br&gt;&lt;br&gt;Tune in as Ralph shares his thoughts on must-need tech in modern call centers, why you should incentivize your CSRs, and how to scale your CSR team with company growth. &lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Join us as we discuss:&lt;/em&gt;&lt;br&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;[8:00] Implementing new tech for inbound calls&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;[12:33] Training, tracking, and incentivizing CSRs&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;[22:07] Scaling your call center with your company&lt;/p&gt;&lt;/li&gt;&lt;li&gt;&lt;p&gt;[27:28] Telltale signs of an underperforming call center&lt;br&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;em&gt;Check out these resources we mentioned during the podcast:&lt;/em&gt;&lt;br&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;p&gt;&lt;a href=&quot;https://www.servicetitan.com/features/pro/phones&quot;&gt;ServiceTitan Phones Pro&lt;/a&gt;&lt;br&gt;&lt;/p&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;em&gt;You can find this interview and many more by subscribing to Toolbox for the Trades on &lt;/em&gt;&lt;a href=&quot;https://podcasts.apple.com/us/podcast/toolbox-for-the-trades/id1503078938&quot;&gt;&lt;em&gt;Apple Podcasts&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, on &lt;/em&gt;&lt;a href=&quot;https://open.spotify.com/show/76wMZ1SJV4OAql9HzbnQ87?si=85dc59f7c6e244b2&quot;&gt;&lt;em&gt;Spotify&lt;/em&gt;&lt;/a&gt;&lt;em&gt;, or &lt;/em&gt;&lt;a href=&quot;https://www.servicetitan.com/podcast&quot;&gt;&lt;em&gt;here&lt;/em&gt;&lt;/a&gt;&lt;em&gt;. &lt;/em&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Know a business that could use a bit of muscle from ServiceTitan? &lt;/em&gt;&lt;a href=&quot;https://www.servicetitan.com/referrals&quot;&gt;&lt;em&gt;Refer them here!&lt;/em&gt;&lt;/a&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Listening on a desktop &amp;amp; can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.&lt;/em&gt;&lt;/p&gt;&lt;br/&gt;&lt;p&gt;Hosted by Ausha. See &lt;a href=&quot;https://ausha.co/privacy-policy&quot;&gt;ausha.co/privacy-policy&lt;/a&gt; for more information.&lt;/p&gt;

Toolbox for the Trades

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