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Scale Tale - The Customer Success Podcast

From ZapScale•Produced by In-house•Hosted on anchor.fm

Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses.


Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success and forging long-term relationships, we'll guide you through the essential steps for creating a thriving customer base.
 
Join Mausmi Ambastha, a 2X SaaS founder (currently Co-Founder of ZapScale), as she sits down with seasoned experts in the field of Customer Success to discuss real-world challenges and triumphs of CS. 

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Scale Tale - The Customer Success Podcast podcast cover
Category
BusinessManagement
Show format
Interview
Episode count23 since

Earlier episodes

  • How To Create A Positive Impact As A Customer Success Manager w/ Jeff Mar29 min
  • Tactics To Decrease Churn And Expand Revenue w/ Peter Armaly32 min
  • Can Advocacy Generate Revenue w/ Christian Jakenfelds32 min
  • Is Customer Success Becoming Sales? w/ Jason Noble34 min
  • Understanding Escalation Management with Parker Chase Corwin38 min
Tags
#Customer Success#customer experience#Customer Retention#Customer Success Management#Customer Success Platform#Net Revenue Retention#Customer Onboarding#SaaS#Customer Lifetime Value#Customer Churn#revenue growth

The Data

AudienceB2B - businesses
PublishesMonthly
Typical episode36 min
Production styleIn-house production - with existing content team
Websitehttps://www.zapscale.com/
LanguageAmerican English

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