Ended
Beyond the Queue: Inside Customer Support
Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership.
In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders.
We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.
Earlier episodes
- Building a High-Velocity Customer Success Program (feat. Mo McKibbin)
- How to Build an Efficient High-Volume Interview Process (feat. Neil Smith)
- 5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner)
- How Zapier Boosts Employee Retention and CSAT by 'Keeping Support Weird' (feat. Pam Dodrill)
- How Veho Scaled Their Support Team by 5x in 8 Months (feat. Antonio King)
The Data
PublishesEvery two weeks
Typical episode47 min
LanguageAmerican English
